Refund Policy

1. Overview

At SendChill, we aim to provide a high-quality email marketing experience. We understand that sometimes situations may arise where a refund is necessary. This Refund Policy outlines the conditions and process for refunds.

2. Subscription-Based Services

SendChill operates on a subscription model, providing monthly or yearly access to our services. By subscribing, you agree to the terms of our Refund Policy.

3. Refund Eligibility

Refunds may be issued under the following conditions:

• **Billing Error**: If you believe there was an error in billing, please contact us within 7 days of the transaction.
• **Technical Issues**: If you encountered persistent technical issues that were not resolved by our support team, a partial or full refund may be issued.
• **Non-Usage**: Refunds are generally not provided for non-usage of the service once a subscription has been activated.

4. Non-Refundable Services

Please note that certain fees and services are non-refundable, including:

• One-time setup fees.
• Fees for custom integrations or add-on services.
• Promotional or discounted subscriptions.

5. How to Request a Refund

To request a refund, please contact our support team at [[email protected]] with the following information:

• Your account email and username.
• The reason for the refund request, with any relevant details or proof (e.g., screenshots of issues).

Our team will review your request within 5-7 business days and notify you of the outcome.

6. Refund Processing

Approved refunds will be credited back to your original payment method within 7-10 business days. If you have questions about the status of your refund, please reach out to our support team.